Sample Policy
Before placing your sample order, we kindly request that you carefully review our sample policy to ensure a smooth and efficient process. This will help us avoid any unnecessary misunderstandings and modifications.
1. Delivery Time: Our standard delivery time for samples is between 7 and 30 days after all details have been confirmed. Please note that any changes made during the process or late submission of designs for embroidery, printing, etc., may require us to restart the timeline once everything is finalized.
2. Attention to Detail: We will strictly follow your provided requirements for the samples. However, if certain details are missing, we will make the samples in the most appropriate manner. Please be aware that without sufficient information, the final results may not align precisely with your expectations.
3. Commencement of Sample Production: Once you have confirmed all the details, we will initiate the sample production process. This involves purchasing the fabrics, creating the paper pattern, designing the embroidery, creating printing screens, fabric cutting, and sewing the samples.
4. Cancellation Policy:
Refunds are calculated once, based on the net amount we actually receive after all bank and payment processing fees. All transaction fees are borne by the client and are non-refundable.
- Fabric sourcing stage — before fabric purchase
If we are sourcing fabrics and no fabric has been purchased, and you decide not to proceed because a satisfactory fabric cannot be confirmed, 100% of the net received amount will be refunded. - After fabric purchase — before tech pack development
If fabrics have been purchased but tech pack / technical development has not started, 80% of the net received amount will be refunded. - After tech pack development — before sample making
If cancellation occurs after tech pack development has started but before sample production, 60% of the net received amount will be refunded. - During sample production — before completion
If cancellation occurs after sample production has started but before samples are completed, 40% of the net received amount will be refunded. - After samples are completed — before shipment
If cancellation occurs after samples are completed but before shipment, 20% of the net received amount will be refunded. - After shipment
Once samples have been shipped, no refund is available.
Non-recoverable costs already incurred are covered within the above percentages.
6. Modifications and Additional Costs: We understand that during the sample development process, you may want to make changes or adjustments. Please note that any modifications requested along the way may incur additional costs. These costs are necessary to cover the expenses associated with revising materials, labor, and any other resources required to implement the changes. We will provide you with a detailed quote for any additional costs before proceeding with the modifications, ensuring transparency and clarity in the process.